Senior Consultant Modern Airline Retailing

Shapes and delivers IATA's Modern Airline Retailing consulting services for airline clients. The role develops proposals and a consulting pipeline, leads diagnostics and target architectures for offers, orders and payments, and steers transformation roadmaps from strategy through delivery while building market insight and client relationships across the aviation sector.

• Shape the Modern Airline Retailing consulting service catalogue and develop proposals
• Lead client diagnostics, target architectures and phased transition roadmaps for offers, orders and payments
• Facilitate workshops on ancillary products, dynamic offers and readiness planning
• Manage consulting projects from scope and timelines through stakeholder coordination and risk management
• Collaborate with the Offers & Orders team on standards, proposals and thought leadership
• Build a pipeline and maintain client value through consulting engagements

• University degree in Aviation, Industrial or Systems Engineering, Computer Science, Software Engineering, Business Administration, Economics or a related field
• At least 10 years of relevant experience in airline, travel technology, retailing, commercial, revenue optimisation, digital transformation or related domains
• Hands-on experience with Modern Airline Retailing frameworks and standards including NDC, Offers and Orders and Payments
• Excellent written and verbal communication skills in English
• Ability to travel internationally for client engagements and business needs

• Advanced degree
• Direct airline industry experience in commercial, distribution, retailing, passenger services or revenue management
• Understanding of emerging technologies, data-driven solutions and Agentic AI
• Proficiency in additional languages

• Consulting
• Distribution Strategy
• Retail Transformation
• Solution Architecture
• Project Management
• Risk Management
• Workshop Facilitation
• Business Development
• Client Relationship Management
• Stakeholder Engagement
• Executive Communication
• Revenue Optimisation

• NDC
• Offers and Orders
• Payments

• International travel required: 30%