Senior Manager, Business Change Management

IATA seeks a Senior Manager, Business Change Management to lead organizational change for its BORA ERP transformation. Reporting to the CS Transformation Lead, the role sets change strategy, manages stakeholder engagement, communications, training and readiness, tracks adoption and supports key implementation milestones so new processes and systems are embedded across the organization.

• Lead the end-to-end change-management strategy for the ERP transformation
• Conduct stakeholder mapping and impact assessments for process, role and system changes
• Develop and execute change-management plans aligned with transformation goals and timelines
• Manage change impacts with transformation teams, process owners and business leaders
• Build communication strategies and change-champion communities
• Design end-user training and track readiness and adoption through implementation milestones

• At least 10 years of organizational change-management experience in large-scale transformation programmes
• Experience supporting SAP or Oracle ERP finance transformations
• Experience designing change strategies, communication plans and training programmes
• Fluency in English, written and spoken

• Change management
• ERP transformation
• Stakeholder engagement
• Impact assessment
• Training design
• Business readiness

• SAP
• Oracle ERP

• No fixed closing date is published in the official posting; the source-recorded operational date is retained.
• Flexible work options, including remote and hybrid work, are employee benefits and do not make this role remote.