Senior Manager Ground Operations Standards and Transformation

IATA seeks a Senior Manager in Montreal to evolve global ground-operations standards. The manager will execute the IGOM strategy, govern content development and publication, assess risks, monitor variations, build performance analytics, transform IGOM and AHM into digital standards, establish content architecture and metadata, and automate content-management processes.

• Execute IGOM strategy and increase global adoption
• Govern IGOM content development, review, approval and publication
• Assess risks and impacts of procedure and content changes
• Monitor and manage operational variations from IGOM standards
• Build analytics and reporting for standards performance
• Transform IGOM and AHM into digitally enabled standards
• Establish content architecture, metadata and document controls
• Automate content development, publication and maintenance

• Bachelor's degree in aviation management, business administration, documentation management, operations management, engineering, quality and compliance management or related discipline
• At least seven years of ground-operations experience, including three years in standards management and control
• Experience leading digital transformation involving documentation and knowledge-management systems in ground operations
• Experience designing KPI frameworks, performance-measurement systems and operational dashboards

• Strong technical, digital, analytical, strategic-thinking and communication skills

• Ground operations
• Standards management
• Digital transformation
• Risk assessment
• Performance analytics
• Content governance

• IATA Ground Operations Manual
• Airport Handling Manual
• Digital knowledge-management systems

• Permanent employment; approximately 30% travel required