IT Operations AssistantNew

Provides technical support, system and data maintenance for WFP's information-technology services in Liberia. The assistant maintains equipment, records, servers and telecommunications systems; resolves user queries and trains staff; and improves operational processes so that technology, information security and reliable communications enable efficient country-office delivery.

• Perform system maintenance, monitoring, diagnostics and optimization to keep systems effective
• Maintain and configure IT equipment, storage and access controls in line with data-security requirements
• Prepare inventory, archive and web-content records to keep information accurate and current
• Respond to staff technology and systems queries and train end users on standard tools
• Deploy and test server hardware and software and identify operating problems
• Install, operate and maintain telecommunications systems and equipment

• Completed secondary school education
• Fluency in oral and written communication in the UN language in use at the duty station and in the duty station's language, if different

• Post-secondary certificate in a related functional area
• Experience resolving complex technical issues
• Experience defining functional requirements with heads of unit
• Experience applying client-service standards to resolve or escalate service problems

• System maintenance
• Technical troubleshooting
• Telecommunications support
• IT asset management
• End-user training

• System diagnostics
• Server hardware and software
• Telecommunications systems
• Statistical databases