ICT Associate

Provides IOM Washington’s local users and sub-offices with ICT helpdesk, systems-maintenance and infrastructure support. The associate maintains databases, user accounts, network resources and secure remote communications; troubleshoots hardware, software and VPN issues; trains users; documents procedures; and escalates security concerns while keeping services reliable and compliant.

• Provide ICT helpdesk support for local Washington users and sub-offices
• Maintain and support office data-centre systems, services and remote-office equipment
• Monitor production and development databases and prepare ICT administration documentation
• Maintain installation and configuration procedures, user instructions and data-quality tools
• Train users on software, application management and desktop tools
• Resolve colleague requests concerning systems and applications
• Maintain secure remote-office data channels and monitor SSL VPN sessions
• Manage user accounts, network storage, security groups and distribution lists in Active Directory

• High-school degree with five years of work experience; or a Bachelor’s degree or equivalent preferably in Computer Science, Information Management or a related discipline with three years of work experience
• Fluency in English, oral and written
• US citizenship or permanent residence and authorisation to work in the United States

• Website-development and administration experience is an extra advantage
• Prior work with humanitarian, government or non-government organisations in a multicultural setting is an advantage

• IT Helpdesk
• Network Administration
• Active Directory
• Windows Server
• VPN
• ICT Security
• Microsoft Office
• Database Administration

• Windows 10
• Windows 11
• Office 365
• Active Directory
• Cisco
• Meraki
• Intune

• This vacancy does not offer work sponsorship