Project ICT Support Specialist

The Project ICT Support Specialist manages IT service-desk delivery for UNRWA’s education digital-transformation project in Jordan. The role monitors incidents and requests, maintains service documentation, coordinates end-user hardware and software deployment, manages suppliers and assets, and supports improved connectivity, devices and technical support for schools, teachers and students.

• Manage technical and administrative service-desk operations
• Monitor incident and request handling against agreed procedures
• Maintain support documentation for service providers
• Coordinate end-user hardware, software and application deployment
• Manage delivery, installation, maintenance, assets and service contracts

• Recognized first degree in information technology, electrical computer engineering or a related discipline
• At least four years of progressively responsible experience delivering IMT support and end-user training, including two years in a supervisory position
• English and Arabic are required
• Authorisation to work in Jordan

• Project Management training
• Knowledge of UNRWA operational and computer facilities environment
• ITIL Training
• IT service management implementation and management experience

• Service desk management
• Incident management
• Hardware deployment
• Software maintenance
• Asset management

• Service desk
• PC
• Internet
• Intranet