Digital Impact Associate

Manages digital identities, device access and frontline ICT support for UNICEF’s Rome Common Services Center. The associate applies access-control policies, secure authentication and lifecycle management to protect organizational data and enable staff productivity, while monitoring activity, investigating identity-related incidents, maintaining assets and resolving service requests.

• Create, manage and disable user accounts and device access through onboarding, relocation and off-boarding
• Support user workspace settings and device lifecycle management
• Define and enforce access policies and role-based access controls
• Maintain and update ICT equipment
• Implement secure multi-factor authentication and single sign-on solutions
• Monitor user and device activity, conduct access reviews and generate compliance reports
• Track ICT assets and investigate identity-related security incidents
• Resolve access issues, handle service calls and escalate requests

• Completion of Secondary Education
• At least six years of professional experience in IT Support or IT Customer Service and a related enterprise-system environment
• Experience assisting users with IT or business products, services, applications and diagnostic tools
• Experience and proficiency with Microsoft Entra identity-management system, admin tools and PowerShell
• Fluency in English
• EU citizenship or a valid Italian work permit

• Professional or university courses in System Engineering, Computer Science or Programming
• ITIL Foundation or equivalent customer-support certification
• Knowledge of Microsoft suite applications, ServiceNow or cloud services
• Experience at a Shared Services Center

• Identity Management
• Access Control
• Device Lifecycle Management
• Authentication Management
• Incident Response

• Microsoft Entra
• PowerShell
• MS365
• Multi-Factor Authentication
• Single Sign-On
• ServiceNow
• Microsoft SharePoint
• Microsoft Teams
• Microsoft Copilot

• Fixed-term appointment
• The Rome CSC supports UNICEF divisions in Rome and coordinates services with WFP