Benefits Assistant

UNJSPF seeks Benefits Assistants in New York for the Pension Entitlements Section. The assistants will advise participants and beneficiaries on pension entitlements, maintain pension files and status records, calculate benefit estimates and settlements, determine eligibility, review documentation, respond to enquiries, support training, and analyse data for pension-administration decisions.

• Provide participants, retirees, beneficiaries and member organizations information on participation, entitlements and benefits
• Research pension enquiries and resolve issues with member organizations
• Determine eligibility and enrol new entrants
• Monitor changes of status and update pension files from enrolment to separation
• Calculate future benefit options, settlements, transfer rights and periodic pension benefits
• Review residence documentation and Certificate of Entitlement signatures
• Draft routine correspondence and respond to telephone enquiries
• Support standardized procedures, training materials and training activities
• Collect and analyse data and update information materials

• High school diploma or equivalent
• Minimum five years of experience in employee benefits administration or a related area
• English is required
• Applicants must be authorized to work in the duty station and upload proof of citizenship, permanent residency or work authorization

• Experience in data analytics
• Experience in the United Nations Common System
• Experience using IPAS or a similar ERP system

• Benefits Administration
• Pension Administration
• Eligibility Determination
• Pension Calculations
• Records Management
• Data Analysis
• Customer Service
• Correspondence Management
• Training and Capacity Building

• Integrated Pension Administration System
• Enterprise Resource Planning

• Position is subject to local recruitment; proof of citizenship, permanent residency or work authorization is required
• Member-organization candidates are considered internal candidates under applicable appointment procedures
• Competitive benefits include annual leave, pension, parental leave, insurance and flexible working arrangements subject to operational requirements