Trainer on Capacity Building for Hotline Operators
Pay and conditions
Source: Estimates by grade and duty station. Click the cards for more details.
Job Description
Design and deliver a consultancy training programme for Kyrgyzstan hotline operators supporting safe migration. Review consultation protocols, develop training modules, scripts and exercises; test updated tools; deliver two trainings in Bishkek and Osh; assess learning through pre- and post-tests; and provide recommendations and a final report to strengthen protection-sensitive migrant advice.
Key Details
Department
Mobility Pathways Unit
Position Details
Experience level
Mid
Employment type
Contractor
Arrangement
Onsite
Minimum education
Bachelor's degree
Contract duration
15 September 2026 to 30 November 2026 (12 working days)
Language Requirements
Required
Kyrgyz, Russian
Summary of Responsibilities
- Review consultation protocols and relevant guidance
- Develop a tailored hotline-operator training module
- Test updated hotline scripts and collect operator feedback
- Prepare training agendas and learning objectives
- Develop pre- and post-training assessments
- Deliver trainings in Kyrgyz or Russian
- Recommend improvements to hotline capacity and scripts
- Produce a final report with feedback and recommendations
Role Requirements
- Bachelor's or master’s degree in sociology, development studies, migration studies, economics or a related field
- Experience training customer-service, hotline or migrant-service staff
- Fluency in Kyrgyz and Russian, spoken and written
Desired Criteria
- Knowledge of UK Seasonal Worker Scheme migration issues
- Experience handling difficult clients
Skills
Tools and Technologies
Additional Information
- IOM will cover travel costs to Osh in the contract
Source & verification
IGO Jobs sourced this vacancy from IOM Careers, on 24 Aug 2026.