Regional Expert to Strengthen Safe Migration Hotline Services

Lead a five-month Central Asia consultancy strengthening safe-migration hotline services. Assess practices, develop gender-responsive scripts, referral protocols and decision tools; deliver PSEA and GBV refresher training; establish quality assurance; and provide training packages, findings and a final report that improve consistent, survivor-centred information and referrals for labour migrants.

• Review hotline practices and identify service gaps
• Develop gender-responsive scripts and communication tools
• Create guidance for vulnerable callers and referrals
• Map referral pathways to government agencies and NGOs
• Develop practical decision trees for hotline operators
• Adapt and deliver PSEA and GBV refresher training
• Develop quality-assurance recommendations and response indicators
• Prepare analytical and final consultancy reports

• Bachelor's or master’s degree in a listed social science, migration, gender or economics field
• At least five years of professional experience in migration management, victim assistance or related areas
• Fluency in Russian and English, spoken and written

• Knowledge of UK Seasonal Worker Scheme migration issues
• Previous Central Asia work experience
• Knowledge of Central Asian languages
• Experience handling difficult clients

• Hotline services
• Training design
• Gender-responsive programming
• Referral pathways
• Quality assurance
• Migration management

• Travel across Kazakhstan and Kyrgyzstan is expected