Senior Client Support Assistant (three posts)New

The Senior Client Support Assistant provides proactive service to PCT applicants and offices, examines complex international patent applications in at least two publication languages and resolves formalities issues. The role advises clients, controls publication quality, prioritizes team workloads, monitors fees, improves workflows and electronic tools, and trains junior and new staff.

• Analyse recurring application defects and advise clients on corrective action
• Examine complex patent-application formalities in at least two languages
• Resolve complex client queries and escalate contentious formalities issues
• Prioritise and distribute team workloads and follow up missed deadlines
• Control application and publication quality and resolve processing problems
• Monitor late or unpaid fees and take the required procedural action
• Improve PCT workflows, electronic systems and customer-service practices
• Present PCT operations practices and train junior and new staff

• Completed secondary education
• At least eight years of relevant work experience, including formalities processing of patent applications or comparable work
• Excellent written and spoken command of one PCT publication language and good command of a second, with English required as one of the two

• Experience in customer service
• Experience delivering training

• Patent Formalities
• PCT Rules and Regulations
• Client Advisory
• Quality Control
• Workflow Management
• Problem Solving
• Team Coordination
• Staff Training
• Customer Service
• Data Confidentiality

• PCT Electronic Systems

• Initial fixed-term appointment of two years, with a maximum cumulative term of five years in the position
• General Service recruitment is local to the host country or reasonable commuting distance from headquarters
• Application deadline is 16 September 2026 at 11:59 PM in the applicant local time zone
• Dependency and qualifying language allowances may apply
• The announcement may be used to fill similar posts at the same grade
• Additional testing, references and background checks may apply