IT Operations Assistant

Provides hands-on ICT operations support for WFP's Bangladesh Country Office, sub-offices and warehouses. The assistant resolves helpdesk incidents, maintains networks, servers and communications infrastructure, strengthens cyber awareness and continuity arrangements, equips new staff, and guides helpdesk colleagues to keep country and field-office technology reliable.

• Provide first- and second-level ICT helpdesk support for user incidents and service requests
• Monitor LAN and WAN performance and take preventive or corrective measures
• Configure, install and maintain IT infrastructure, switches, routers and firewalls
• Maintain Active Directory, servers and related IT services
• Perform preventive maintenance and manage replacement, procurement and disposal of ICT equipment
• Equip new staff across country-office, sub-office and warehouse locations
• Train helpdesk staff and users on technology, security and systems
• Protect data availability and continuity through backups and emergency preparedness
• Maintain VHF radio, PABX, internet and ISP performance monitoring

• Bachelor's degree or equivalent
• At least 5 years of experience in Information Technology, Telecommunications or Information Management
• Fluency in spoken and written English and Bangla
• This vacancy announcement is for Bangladeshi nationals

• Education in Computer Science, Computer Engineering or another relevant field

• IT Helpdesk Support
• Network Administration
• Server Administration
• IT Infrastructure Management
• Cybersecurity Awareness
• Business Continuity
• Radio Network Operations
• ITIL

• LAN
• WAN
• Active Directory
• Firewalls
• SharePoint
• PABX
• VHF
• ITIL

• Six-month Special Service Agreement
• Competitive benefits package including salary, leave and medical insurance
• Apply through the official recruiting system with a CV and cover letter