M365 Product Support Specialist

Provides operational support for WFP’s Microsoft 365 collaboration estate, ensuring secure, reliable and well-governed services for users. The role manages licensing, access and service configuration, improves support processes through automation and data analysis, and supports high-level corporate meetings while strengthening platform productivity and resilience.

• Manage software licensing assignments, optimisation, renewals, forecasting, reporting and vendor coordination
• Administer Microsoft 365 services, user access, permissions, licences, security groups and configurations
• Set up Power Platform and Copilot environments with user, permission, licensing and governance controls
• Monitor Microsoft 365 service health, coordinate issue resolution and communicate service impacts
• Lead SharePoint governance for permissions, sharing, archiving and compliance
• Analyse user feedback and support trends to identify service improvements
• Maintain procedures, knowledge articles and administrative guidance
• Provide technical support for Executive Board, all-staff and webcast meetings

• Degree in Information Technology, Information Systems, Computer Science, Engineering, Social Sciences or a related field
• At least 6 years of professional experience in end-user technology support, administration or related activities
• At least 5 years of professional experience with Microsoft technologies and cloud services, including Microsoft 365 administration and support
• Fluency in oral and written English

• Professional certifications in Microsoft 365, Power Platform, Copilot, licensing management, IT service management or cloud technologies
• Certifications in ITIL, project management, scripting, business intelligence or service-management methodologies
• Experience in service governance, operational support, stakeholder engagement, scripting automation, data analysis or process improvement

• Software Licensing
• License Management
• Microsoft 365 Administration
• Service Governance
• Process Automation
• Data Analysis
• Service Improvement
• Stakeholder Management
• Technical Documentation
• Customer Service

• Microsoft 365
• SharePoint Online
• Microsoft Teams
• OneDrive
• Exchange Online
• Power Platform
• Microsoft Copilot
• ITIL

• Contract duration: 11 months in duty station
• Applications close at 23:59 GMT+01:00 Central European Time (Rome)
• Apply exclusively through WFP’s online recruiting system with a CV and cover letter