TLP Repayment Associate

Supports IOM’s US Refugee Admissions Program travel-loan collections work by contacting participants with outstanding accounts, documenting interactions, answering account enquiries and negotiating repayment arrangements. The associate applies debt-collection, confidentiality and safeguarding requirements while helping participants use the repayment portal and maintaining accurate account records

• Contact participants with overdue travel-loan accounts
• Record contacts dispositions and notes in the system
• Respond to account enquiries by phone and email
• Negotiate payment arrangements and explain repayment options
• Prepare repayment letters and support portal registration
• Maintain confidential records and follow data-protection procedures

• University degree with at least three years of relevant professional experience or high school diploma with at least five years
• Flency in English and Rohingya oral and written
• Valid residence and work permit for the United States

• Billing and collections experience
• USRAP Travel Loan Program experience
• Fair Debt Collection Practices Act knowledge

• Debt Collection
• Account Management
• Repayment Negotiation
• Customer Outreach
• Data Entry
• Financial Records
• Safeguarding

• Word
• Excel
• TLP WebPortal