Strengthening Distress Reporting Mechanisms

Strengthens migration-information and distress-reporting services for vulnerable youth in Kenya under IOM’s BRMM programme. The consultant will improve hotline, feedback and referral systems; develop standard operating procedures and response tools; map service gaps; build case-management capacity; facilitate stakeholder coordination; and provide a practical roadmap for migration support.

• Develop standard operating procedures and response channels for feedback mechanisms
• Refine distress and hotline forms to capture case, location and referral information
• Map referral pathways, response actors and service gaps
• Build hotline and case-management staff capacity
• Establish coordination channels between hotline managers and referral partners
• Develop information-sharing protocols and a final implementation roadmap

• Advanced degree in migration, development, social sciences or a related field
• Experience in migration programming, hotline systems or case management and referral mechanisms
• Expertise in SOP development and capacity building
• Strong understanding of safeguarding, data protection and ethical service delivery
• Fluency in English and Swahili

• Experience in Kenya or the East and Horn of Africa region

• Case Management
• Referral Systems
• Standard Operating Procedures
• Capacity Building
• Safeguarding
• Data Protection
• Stakeholder Coordination
• Service Mapping

• Consultancy contract up to 11 months
• Technical proposal, financial proposal, CV and samples of similar work required
• Consultant responsible for non-occupational medical insurance