Safe Migration Hotline Coordinator
Pay and conditions
Source: Estimates by grade and duty station. Click the cards for more details.
Job Description
The Safe Migration Hotline Coordinator manages IOM’s Dushanbe hotline with the Migration Service, providing migrants with consultations and referrals. The consultancy supervises services, develops hotline strategy and protocols, trains operators, maintains outreach channels, analyses consultation trends and submits reports to strengthen safe, informed migration decisions in Tajikistan.
Key Details
Department
Migration Solutions Unit
Position Details
Experience level
Senior
Minimum experience
7 years
Employment type
Contractor
Arrangement
Onsite
Minimum education
Bachelor's degree
Contract duration
3 months
Language Requirements
Required
Russian, Tajik
Preferred
English
Summary of Responsibilities
- Provide migration consultations through hotline platforms
- Oversee daily hotline operations and update the resource platform
- Monitor consultation quality and applicant registration in KOBO
- Develop hotline strategy and protocols with the Migration Service
- Train hotline consultants and operators on migration information
- Analyse trends and submit weekly and monthly reports
Role Requirements
- Higher education in law or a relevant field
- At least seven years of experience in hotline consultations or safe-migration information activities
- Knowledge of migration legislation and policies affecting Tajik migrants
- Proficiency in Russian and Tajik
Desired Criteria
- Work experience in international organizations is an advantage
- Knowledge of English is an advantage
Skills
Tools and Technologies
Additional Information
- Consultants must provide proof of medical insurance for non-occupational accidents and illnesses
Source & verification
IGO Jobs sourced this vacancy from IOM Careers, on 11 Sep 2026.