Senior Information and Communication Technology Associate

Coordinates country-office ICT services and end-user support for IOM Venezuela. The role maintains networks, systems, cloud services and security controls, resolves technical incidents, and supports business continuity. It documents technology services, liaises with specialist teams and suppliers, and trains ICT assistants and users so the mission’s digital operations remain reliable and secure.

• Supervise ICT staff and oversee daily work
• Provide Tier 1 and Tier 2 user support
• Administer network connectivity, systems and cloud services
• Monitor systems and networks and resolve performance issues
• Implement and test business and disaster-recovery plans
• Respond to security incidents and maintain the IT risk register
• Coordinate cybersecurity rollouts with regional and central teams
• Maintain technical documentation, asset inventory and operating procedures

• Bachelor’s degree in Computer Science or related field with five years of relevant experience, or high school diploma with seven years
• Experience in LAN/WAN networking and Tier-2 network or desktop support, including one year in cloud computing
• Fluency in English and Spanish, oral and written

• CCNA, ITIL V4, Prince2, Microsoft 900 or Azure certification

• Network Administration
• Technical Support
• Cloud Computing
• Information Security
• Disaster Recovery
• Windows Administration
• Systems Monitoring
• IT Training

• Microsoft 365
• Microsoft Azure
• Cisco
• VPN
• Active Directory
• Microsoft Excel

• Available only to local citizens or foreigners with the right to reside and work in Venezuela
• Appointment is subject to funding confirmation