Salesforce Database & MarTech InternNew

Supports UNHCR’s fundraising database and marketing-technology operations by administering Salesforce and connected platforms, troubleshooting system issues and improving data quality. The internship also develops GCP-based reports and dashboards, uses SQL and visualisation tools to turn donor and marketing data into insights, and assists local and regional teams with platform upgrades and operational support.

• Support administration of Salesforce and the connected marketing-technology ecosystem, including payment and marketing-automation platforms
• Identify business needs, system performance issues, pain points and improvement opportunities
• Assess operational requests, troubleshoot defects and escalate issues through UNHCR’s ticketing process
• Monitor data cleanliness and work with teams to cleanse datasets and improve data quality
• Build and maintain Salesforce and GCP-based reports and dashboards for fundraising and marketing performance
• Use SQL and visualisation tools to transform donor data into actionable insights
• Support Salesforce package upgrades

• Current enrolment in an accredited undergraduate or graduate programme, or graduation from such a programme within the previous two years
• Completion of at least two years of undergraduate studies in a field relevant or of interest to UNHCR
• No prior UNHCR internships that exhaust the cumulative maximum of eight months full-time or twelve months part-time
• English at B2 level
• Proficiency in Microsoft Office, especially Excel

• Knowledge of database and marketing technologies for donor acquisition and retention
• Experience using SQL, Power BI or Tableau
• High attention to detail and accuracy
• Ability to collaborate flexibly with others
• Ability to work independently under pressure

• Database Administration
• Marketing Technology
• Requirements Analysis
• Systems Troubleshooting
• Data Cleansing
• Data Quality Management
• Dashboard Development
• Data Visualisation
• Fundraising Analytics
• Technical Support

• Salesforce
• Google Cloud Platform
• SQL
• Power BI
• Tableau
• Microsoft Office
• Microsoft Excel

• Target start date is 1 September 2026
• Hardship level A and family duty station
• UNHCR reimburses authorised economy travel to and from the duty station when external sponsorship does not cover it
• Interns are responsible for visas, residence permits, medical certification and applicable taxation costs
• Proof of health insurance for the duty station and a certificate of good health are required
• Applications must be submitted through UNHCR’s careers site