People and Culture Officer

Leads coordination and communication for UNICEF's Staff Support Unit during organisation-wide transitions. The role integrates workflows, manages sensitive staff-support cases and uses service data to improve advice, relocation support and knowledge access. It connects specialist networks, focal points and senior management so staff receive timely, consistent and people-centred support.

• Monitor unit performance and maintain the case-management system
• Establish workflows and communication mechanisms for staff-support services
• Analyse service data and produce performance and predictive reports
• Resolve sensitive staff-support cases through policy research and specialist coordination
• Maintain the Staff Support Unit knowledge base and staff information architecture
• Improve relocation-support processes and address systemic gaps
• Coordinate learning, wellbeing and capacity-building sessions
• Represent staff-support change management in relevant forums

• University degree in human resource management, business management, international relations, psychology or a related social science field
• At least two years of professional People and Culture or human-resource management experience in an international organisation or large corporation
• Proficient or fluent English

• Familiarity with UN human-resource systems, policies and procedures
• Experience in the UN system or UNICEF
• Experience supporting teams through major organisational transformations
• Relevant country-level experience in development, fragile settings or humanitarian contexts

• Human Resource Management
• Case Management
• Data Analytics
• Project Management
• Knowledge Management
• Change Management
• Policy Analysis
• Workforce Support

• Excel
• PowerPoint
• Dashboards

• Temporary appointment for four months