Engineer (Requirements Analyst)

NATO seeks an Engineer in Mons to define requirements for communications and information systems. The analyst will elicit stakeholder needs, document requirements, validate deliverables, coordinate IT service-management needs with NATO partners, own service-operation processes, monitor performance, lead working groups, maintain instructions, and support capability-development programmes.

• Engage lifecycle steps for CIS requirement preparation
• Identify and define operational information-service requirements
• Validate deliverables against operational requirements
• Document requirements in use cases and user stories
• Coordinate ITSM requirements with NATO partners
• Own service-operation ITSM processes
• Monitor ITSM performance and continual improvement
• Lead service-management working groups and maintain instructions

• Degree in business administration, engineering, economics, public administration, operations research, business process engineering or related discipline, or vocational equivalent
• Two years in requirements engineering, IT service management, requirements documentation, service-oriented architecture and requirements-management tools
• Advanced English
• NATO member-state nationality

• Incident-management experience
• UML and BPMN process-modelling experience
• ITIL or PRINCE2 certification

• Requirements engineering
• IT service management
• Business process modelling
• Service architecture
• Stakeholder analysis
• Configuration management

• BMC Remedy ITSM
• FinS
• DOORS
• Enterprise Architect
• ArchiMate
• Microsoft Visio

• Mandatory deployment post; three-year definite-duration contract for new recruits