Client Support Analyst

Provides cross functional client and systems support for FAO's shared-service transactions across procurement, finance, travel and human resources. The analyst resolves processing issues, manages administrative-system access, guides users on corporate rules and procedures, and uses service-request evidence to improve transaction quality and customer experience within agreed service levels.

• Advise clients on Procure to Pay, finance, travel and HR transactions in FAO's Global Resource Management System
• Support users of FAO corporate systems including the Budget Maintenance Module, Management Information System, Taleo and HCM
• Manage access to FAO administrative systems
• Investigate complex cases, document evidence and guide the relevant client-support team
• Handle service requests through the tracking system and voice line within service-level agreements
• Identify transaction-processing problems and data discrepancies, propose adjustments and participate in system-change testing

• Completed secondary school
• Minimum 1 year of relevant work experience in client support or a relevant field
• Working knowledge of English (C1)
• Thai nationality or residence with a valid work permit

• Familiarity with a client-relations management tool such as ServiceNow or Workday
• Experience with ERP systems such as Oracle or SAP
• Knowledge of another FAO language is desirable

• Client Support
• Transaction Processing
• ERP Systems
• Service Request Management
• Access Management
• Issue Analysis
• Data Reconciliation
• User Support

• Oracle
• Budget Maintenance Module
• Management Information System
• Taleo
• you@fao
• HCM
• ServiceNow
• Workday
• SAP