AI and Workplace Technology Specialist

The AI and Workplace Technology Specialist supports the World Economic Forum's intelligent workplace strategy by managing staff-facing AI and workplace platforms. Working in TDI, the role coordinates requirements, governance, configuration, vendor engagement, adoption and lifecycle activity across tools including Slack, Zoom, Workday, Box and Outlook for colleagues across the Forum.

• Support stewardship of staff-facing tools within TDI's institutional portfolio
• Define employee and business needs, priority use cases and functional requirements for workplace and AI tools
• Coordinate platform configuration, operational setup, testing and business validation with relevant business owners
• Develop staff guidance, user communications and adoption materials for workplace platforms
• Monitor usage, adoption and value across workplace tools and AI-related use cases

• Experience supporting digital tools, workplace platforms or AI-enabled services
• Ability to translate business needs into practical requirements and user journeys
• Experience working with business, technical and operational stakeholders
• Strong analytical thinking, structured problem solving and attention to detail

• Familiarity with agentic tools, LLMs or natural-language interfaces is an advantage

• Workplace Platforms
• AI Tools
• Requirements Gathering
• User-Journey Design
• Platform Governance
• Access Management
• Data Governance
• Systems Integration
• Stakeholder Management
• Clear Communication
• Change Management
• User Adoption

• AI and LLM platforms
• Slack
• Zoom
• Workday
• Box
• Outlook