PSP Associate (Salesforce Database)New

Manages UNHCR Malaysia's Salesforce donor-database migration, administration and reporting for Private Sector Partnerships. The associate supports data migration and testing, maintains payment and donor data, configures users and permissions, builds dashboards and segmentation analysis, trains users, protects data privacy, and translates fundraising data into business insight for stakeholders.

• Support data migration between legacy and new systems
• Monitor migrated-data consistency and report inaccuracies
• Perform user-acceptance testing of system functions
• Process monthly donation transactions and automated data feeds
• Configure database users and permissions
• Create Salesforce dashboards and reports for operations and segmentation
• Analyse payment approval and unsuccessful donation rates
• Train users and document database enhancements

• High school diploma, with a bachelor's degree in IT-system management, information-systems management or a related field desirable
• Three years of relevant database, payment or IT-system-management experience with a high school diploma, or two years with a bachelor's degree
• Written and spoken English and Malay proficiency
• CRM-systems knowledge, preferably Salesforce
• MS Excel knowledge

• Fundraising or sales experience in donor or customer care
• Salesforce experience
• Fundraising and not-for-profit operations experience

• Salesforce Administration
• Database Management
• Data Migration
• Data Analysis
• Dashboard Development
• Donor Database Management
• Payment Processing
• User Training

• Salesforce
• MS Excel

• Target start date is 15 September 2026
• The role must meet data-protection and privacy-law standards