Principal Client AdvisorNew

WIPO seeks a P-3 Principal Client Advisor in Geneva for its PCT Operations Team 6. The adviser will manage key accounts, provide guidance and training, handle complex international-patent examination and procedural questions, and improve service timeliness through workload analysis. The role also develops knowledge-base content, coaches team members, monitors regulatory and IT changes, and contributes PCT expertise at seminars and events.

• Manage relationships, guidance and dedicated training for major PCT applicants and agents
• Provide PCT business input to system-development, IT-tool and rule-change initiatives
• Analyse workload and productivity data and propose efficiency improvements
• Examine contentious patent applications and resolve complex procedural queries
• Develop knowledge-base inputs, coach colleagues and monitor work quality

• First-level university degree
• At least six years of PCT experience in an IP office or comparable environment
• Patent formalities-examination experience
• Excellent English and either French or German

• Key-account management
• PCT formalities examination
• Workload analysis
• Knowledge-base development