Human Resources Officer (International Personnel Services)

Administers international personnel services for UNRWA through the full employee lifecycle, from appointment and onboarding to separation. The role maintains payroll, entitlement, attendance and performance records; produces personnel information for management and audit; and provides responsive client support. It helps ensure compliant HR operations for offices and staff across the Agency.

• Prepare and distribute appointment, contract, promotion, leave and separation documentation
• Maintain official status files and digital personnel records
• Administer personnel entitlements and ensure compliance with staff regulations and directives
• Manage payroll and ERP data entry and resolve related issues
• Prepare Agency-wide personnel data and reports for audit and management
• Monitor ePER completion and maintain accurate performance information
• Provide client services from onboarding to separation
• Monitor attendance and leave records and support year-end closure

• University degree in human resources management, public or business administration or a related field
• At least four years of progressively responsible experience in personnel management including entitlements administration and client services
• Excellent spoken and written English
• Arabic
• Internal candidates only
• Jordan residence within commuting distance of Amman and authorization to work in Jordan

• Knowledge of UNRWA Staff Rules and Regulations
• Knowledge of ICSC and UN policies on salaries, allowances and benefits
• Familiarity with the Agency HRM system
• SAP and finance background

• Personnel administration
• Payroll and entitlement management
• HR data management
• Client service
• Compliance with staff regulations

• REACH
• SharePoint
• ePER
• eERP

• A roster may be created from the selection exercise