Head Teller (FAO Credit Union)

Coordinates front-office operations for the FAO Credit Union, supporting reliable savings, loan and member-account services. The role supervises tellers, oversees account and transaction processes, maintains accurate records and compliance with credit-union rules, and works with members and human-resources colleagues to deliver timely, confidential financial support services.

• Coordinate processing of member savings and loan transaction requests
• Oversee tellers’ application of loan and savings rules and policies
• Manage account openings, closures, deposits, certificates and other front-office requests
• Coordinate daily, monthly and quarterly credit-union procedures
• Maintain member correspondence, transaction files and personnel-action records
• Liaise with Human Resources and members on account matters and customer service

• Secondary school education
• Four years of relevant experience in finance- and budget-related support work
• Working knowledge of English
• Must be locally eligible to work and reside within commuting distance of the duty station

• Knowledge of credit-union transactions
• Intermediate knowledge of another FAO language
• Knowledge of FAO financial rules and accounting policies

• Credit Union Operations
• Loan Processing
• Savings Administration
• Double-entry Bookkeeping
• Accounting
• Financial Transactions
• Customer Service
• Records Management

• MS Office