Digital Transformation Lead

Leads discovery, service design and field adoption for WFP’s beneficiary registration, registry and assistance-delivery platforms. The assignment turns Country Office needs into prioritised digital requirements and supports rollout, governance, feedback and continuous improvement.

• Lead discovery, business-process analysis and service design for beneficiary registration and assistance-delivery solutions
• Engage Country Offices, partners and governments through workshops, consultations and user research
• Develop current-state maps, future-state service blueprints and a prioritised requirements backlog
• Translate field insights into research findings, feasibility inputs, dependencies, user stories and handover materials
• Support rollout readiness, transition planning, training, adoption and follow-up analysis for digital solutions
• Consolidate digital capability gaps and feed evidence into corporate product evolution and prioritisation
• Escalate continuity, performance, adoption, data-quality and transition risks through WFP governance channels
• Maintain feedback loops across regional, country, product, support and business teams

• Advanced university degree in a relevant discipline, or first university degree with additional related experience or training
• At least five years of progressively responsible experience in business transformation, digital assistance, beneficiary systems, business analysis, change management or digital adoption
• Experience supporting Country Offices to design, deploy and improve digital solutions across programme, technology, partner and field-user teams
• Experience in discovery, service design, user research, process modelling, requirements analysis, testing or process improvement
• Fluency in oral and written English

• Familiarity with data protection, privacy-by-design and responsible use of beneficiary data

• Business Process Analysis
• Service Design
• User Research
• Requirements Analysis
• Change Management
• Digital Solution Adoption
• Stakeholder Management
• Risk Management
• Data Governance
• Workshop Facilitation
• Process Modelling
• Business Transformation

• Human-Centred Design
• Agile Delivery
• User Stories
• Use Cases
• Test Plans

• Six-month consultancy
• Reports to the Head of Service Design
• Applications require a CV and cover letter
• Application deadline is 23 August 2026 at 23:59 East Africa Time