Chief, Client Service Division

Leads UNDP’s Client Service Division in designing integrated management solutions for UN agencies and major clients. The chief directs account management, complex-case coordination and service innovation across BMS, using client feedback, operational analysis and multidisciplinary teams to strengthen responsive, high-quality operations services and strategic business relationships.

• Position UNDP’s integrated operational and management advisory offer and broker new business opportunities
• Lead the Client Business Solutions Team and client account managers serving UNDP bureaux and partner UN agencies
• Coordinate solutions for complex multidimensional management operations issues as a single point of contact
• Design and implement new client and service lines that integrate into BMS regular services
• Lead multidisciplinary teams to resolve time-bound client cases and deliver integrated solutions
• Monitor service delivery, client-request resolution and client satisfaction, then improve the service offer
• Advise BMS leadership on emerging operations solutions, adaptive business models and organizational transformation

• Advanced degree in business or public administration, information technology, finance or a related discipline; a bachelor’s degree in these fields with two additional years of relevant experience may be considered
• At least 10 years of relevant professional experience with a master’s degree or 12 years with a bachelor’s degree, including seven years managing programme and operations teams in UNDP or comparable international organizations
• Experience working across organizational settings such as headquarters and country offices
• Excellent communications skills with documented experience organizing strategic internal and external communication products
• Proficiency in English

• UNDP operations-practice or internationally recognized professional certification
• Experience using a client relationship management system
• Experience managing strategic partnerships and service agreements with UN entities or international organizations
• Experience leading complex cross-functional initiatives involving HR, finance, procurement and IT
• Experience using data analytics, performance metrics or client-satisfaction indicators for service improvement
• Experience with UN common services, Business Operations Strategy or UN reform initiatives

• Client Management
• Service Design
• Operations Management
• Strategic Partnerships
• Business Development
• Change Management
• Cross-Functional Leadership
• Strategic Planning
• Risk Management
• Data Analysis

• Client Relationship Management System

• Supervises three international professional staff
• New fixed-term appointments exceeding one year require successful completion of a 12-month probationary period