Analyst, Invoicing and Collection Operations

Supports IATA’s invoicing and collection operations for P&S-IFS business units, helping keep billing, customer data, revenue reporting and debt-collection activities sound. The analyst processes recurring and ad-hoc invoicing, resolves billing issues with customers and internal teams, produces operational reporting, and contributes to improvements in invoice, collection and data-quality processes.

• Perform monthly invoicing for non-ISS P&S-IFS business units and process ad-hoc invoicing requests
• Keep billing-contact data current and obtain changes in customer information
• Prepare and run customer campaigns on billing events and debt collection
• Provide escalation support on credit notes, billing information and customer balances
• Analyse ISS prices and revenues and prepare billing-activity data and reports
• Contribute to projects that enhance invoicing, collection and reporting processes
• Produce operational reports on revenue, participation, suppliers and Data Processing Centre information
• Improve invoicing quality and the readiness of customer and product data

• University degree in business administration, finance or a related field
• Good PC skills, particularly Microsoft Office
• Ability to work to deadlines
• Thorough and systematic approach to work

• Experience in invoicing, collection or finance departments, or deploying invoice solutions in a consulting firm
• Understanding of relational database systems and familiarity with IATA systems

• Invoicing
• Debt Collection
• Revenue Reporting
• Customer Data Management
• Billing Operations
• Financial Analysis
• Process Improvement
• Customer Service
• Data Quality
• Operational Reporting

• Microsoft Office
• IATA Systems

• No fixed closing date published; deadline is an estimated refresh window