Support the development AI tool for Risk Communication and Community Engagement

WHO seeks an online UNV volunteer to develop an AI-enabled decision-support tool for risk communication and community engagement during public-health emergencies. The assignment translates BRIDGE/RCCE evidence into workflows, requirements and testing scenarios, connecting public-health specialists with IT teams to improve safe, timely crisis-response decisions across the Western Pacific Region.

• Translate BRIDGE and RCCE tools, guidance and workflows into user requirements, use cases, decision pathways and content specifications
• Define how evidence and community insights become response options with safeguards, limitations and escalation points
• Clarify technical requirements and functional specifications between RCCE, IT and AI teams
• Support AI decision-support functions including prompt structures, retrieval logic, response formats and user journeys
• Develop test scenarios and evaluation criteria for relevance, accuracy, usability, consistency and safety of AI outputs
• Prepare technical notes, workflow diagrams and meeting summaries linking public-health and IT workstreams

• Understanding of risk communication and community engagement, health communication, behavioural or social science, public health emergency management or a related field
• Familiarity with applied AI concepts including large language models, generative AI, prompt design, knowledge retrieval and AI-assisted decision support
• Strong research and analytical skills to synthesize evidence and translate findings into actionable recommendations
• Ability to communicate effectively with public-health specialists and IT or development colleagues

• Experience translating operational needs into requirements, workflows, use cases, user stories, specifications or product documentation
• Experience with user testing, quality assurance, evaluation frameworks, digital health tools, knowledge management or human-centred design
• Degree in public health, communication, behavioural or social sciences, information science, data science, computer science, artificial intelligence, digital health or a related field

• AI Workflow Design
• Public Health Communication
• Requirements Analysis
• Knowledge Organization
• User Testing

• BRIDGE
• Large Language Models
• Generative AI

• Volunteer assignment via UNV