Senior Product Specialist BIS

Supports the delivery and operation of aviation business-intelligence products, coordinating client data services, product support and quality assurance. The specialist manages delivery records, resolves incidents and helps improve data-driven products, training and customer experience across the BIS portfolio.

• Support contract implementation and data delivery for Direct Data Solution clients
• Provide operational and delivery support across Business Intelligence Services products
• Maintain product-support procedures, client master tables and delivery records
• Monitor usage, data validation, product performance, user access and satisfaction
• Deliver webinars, product training and supporting manuals
• Test products, log incidents and follow up issue resolution
• Develop product specifications and support enhancements after implementation
• Coordinate data analytics, project activities and stakeholder relationships

• Bachelor or Master's degree in Computer Science, Engineering, Business Administration or an equivalent degree
• Three to five years of experience in business-intelligence operations
• Experience with end-to-end operations supporting data exchange with aviation stakeholders
• Excellent written and spoken English

• Experience in a multicultural or commercial environment
• Familiarity with IT languages and business-intelligence tools
• Technical-solution knowledge

• Business Intelligence Operations
• Data Management
• Product Support
• Data Validation
• Customer Support
• Quality Assurance
• Incident Management
• Product Enhancement
• Training Delivery
• Contract Implementation

• AgentIS
• MarketIS
• GAP

• Permanent employment
• No fixed closing date published; deadline is an estimated refresh window