Officer, Information Technology/Telecoms

Manage day-to-day IT and telecommunications services for the IFRC Ebola response delegation in Bunia, maintaining secure infrastructure and user support while strengthening National Society technology capacity, connectivity and emergency communications.

• Maintain IT and telecommunications infrastructure, equipment and local services
• Configure end-user devices and manage equipment lifecycle and inventory
• Provide first-line technical support and manage incidents through the service desk
• Maintain networks, server availability, connectivity and wireless environments
• Train users on digital literacy, Microsoft services, data security and cybersecurity
• Advise and support National Society IT infrastructure and capacity development
• Assess equipment needs and support compliant procurement and deployment
• Manage mobile, satellite and radio communications services

• Relevant university degree in information technology or equivalent technical qualification and work experience
• At least five years of information-technology experience
• At least three years of experience with LAN, WAN, TCP/IP connectivity, email, applications and user support
• Experience with inventory management and capacity building
• Experience installing and maintaining radio and satellite telecommunications systems
• Proficiency supporting Windows and Microsoft 365
• Fluency in written and spoken English and French

• Red Cross or Red Crescent work experience
• Database management, web-design, programming or internet-technology skills
• Knowledge of another IFRC official language

• IT Service Management
• Technical Support
• Network Administration
• Telecommunications
• Cybersecurity
• Asset Management
• User Training
• Incident Management
• Digital Transformation
• Troubleshooting

• Microsoft 365
• Microsoft Excel
• IT ServiceDesk
• VHF Radio
• HF Radio
• UHF Radio
• INMARSAT
• Iridium
• Starlink

• Field missions may be required to support users and infrastructure