IT Telecommunication Assistant

Provides front-line ICT and telecommunications support for UNICEF users, equipment and enterprise systems, resolving incidents, administering assets and collaboration tools, and strengthening service continuity through secure, reliable technical assistance and practical staff training.

• Provide technical assistance to end users and resolve ICT incidents
• Administer and maintain ICT systems, applications and telecommunications equipment
• Deploy computers, printers, mobile devices, network devices and conferencing solutions
• Support digital collaboration and audiovisual services
• Guide and train users in UNICEF digital tools and services
• Maintain ICT asset inventories and support procurement and equipment lifecycle management
• Apply information-security, account-management and service-management practices to sustain business continuity

• Completion of secondary education supplemented by formal training in Computer Science, Information Systems, Telecommunications, Engineering or a related field
• Minimum five years of relevant ICT, telecommunications, network administration, helpdesk or related technical experience, reduced by three years for a relevant bachelor’s degree and by a further two years for a relevant master’s degree
• Proven end-user support and troubleshooting experience across hardware, software, networks and telecommunications
• Experience installing, configuring, maintaining and monitoring ICT and telecommunications equipment
• Practical experience with IT products, customer support, diagnostic tools, computer platforms and applications
• Fluency in French

• Temporary appointment for six months
• Appointment is subject to medical clearance and background checks