IT Operations Assistant

Supports WFP information technology and telecommunications operations by maintaining equipment and networks, resolving incidents and assisting users with corporate technology services.

• Deploy and maintain standard hardware, software and applications
• Perform preventive maintenance and troubleshoot information technology and telecommunications systems
• Monitor support requests, resolve issues and escalate incidents when necessary
• Train and assist users with technology systems and network resources
• Maintain information technology asset and inventory records
• Support local area networks, Wi-Fi access points and switches
• Provide first-level support for HF and VHF radio equipment

• Bachelor's degree or equivalent in computer science or a related field
• At least one year of relevant experience
• French is required
• Applicants must meet the national UN Volunteer eligibility requirements for DRC

• National UN Volunteer assignment
• Assignment duration is 12 months