Client Support Associate

Leads the Regional Shared Services Centre’s client-support hub in Bangkok, coordinating complex enquiries, supervising support staff and guiding personnel through finance, travel, procurement and HR transactions so administrative systems and service commitments operate smoothly.

• Coordinate second-level support and track complex client enquiries
• Investigate cases and draft evidence-based guidance for contact-centre teams
• Perform super-user duties with business process owners
• Coach support staff and maintain the service knowledge base
• Review service-level performance with internal clients
• Analyse system issues and participate in testing changes
• Guide personnel through procurement, finance, travel and HR transactions
• Monitor incoming queries and prepare activity reports

• Secondary school education
• Minimum five years of administrative support experience including human resources, travel or finance
• Working knowledge of English at proficiency level C
• Very good knowledge of Microsoft Office, internet and office technology
• Thai nationality or an existing valid work visa or permit and residence within commuting distance of Bangkok

• Experience across more than one administrative work area
• Knowledge of FAO’s organisational structure
• Experience drafting instructions

• Client Support
• Service Desk Coordination
• Administrative Systems
• Transaction Support
• Issue Analysis
• Knowledge Management
• Staff Coaching
• Service-Level Monitoring
• Process Documentation

• Oracle
• Microsoft Office

• Locally recruited General Service position
• No international benefits are payable
• Appointment requires medical fitness, work authorisation and security clearances