IT Operations Associate

Coordinates IT maintenance and user support across WFP offices in southern Madagascar. The role monitors networks and systems, resolves service issues, trains users and colleagues, supports application deployment, maintains telecommunications equipment and leads continuous service improvements.

Department: ICT

• Maintain computer systems, equipment and network security across the duty stations
• Analyse service performance and user needs to recommend practical IT solutions
• Resolve routine technology issues and escalate complex incidents when required
• Train end users and coach junior colleagues in IT support delivery
• Coordinate deployment of new applications and prepare user documentation
• Improve IT service methods, standards and operating processes
• Install and maintain telecommunications systems and equipment
• Coordinate IT support staff and apply emergency response procedures when needed

• Completed secondary education
• At least six years of relevant IT experience
• Fluency in written and spoken French

• Service Contract SC-6 for 12 months, renewable
• Two positions are based in Bekily and Toliara
• Applications require a CV and cover letter