Business Support Assistant

The Business Support Assistant will provide end-to-end air-ticket processing for WFP's Global HQ Travel Hub in Nairobi. The role manages GDS flight searches, reservations, fare options and ticket issuance through BCD systems, while ensuring compliance with travel policy and cost controls. It also resolves travel disruptions, maintains booking records and helps improve ticketing workflows and operational guidance.

• Process air travel requests through WFP travel workflows
• Search and reserve flights through the Global Distribution System
• Prepare fare options and confirm itineraries with travellers
• Submit final itineraries for electronic ticket issuance
• Check bookings against travel policy and fare rules
• Resolve exchanges, cancellations and travel disruptions
• Improve ticketing workflows and share GDS knowledge

• Completion of secondary school education
• At least four years of relevant airline reservations, ticketing or travel operations experience
• Fluent oral and written English

• Experience with travel management companies or international organisations
• Familiarity with UN common-system travel rules

• Airline Reservations
• Air Ticketing
• Fare Construction
• Travel Coordination
• Travel Policy Compliance
• Itinerary Management
• Ticketing Quality Assurance

• Global Distribution System
• BCD Automated Ticket Issuance

• One-year renewable service contract