Technical & Functional Application Specialist

Maintains ICRC human-resources applications against service commitments, resolving incidents and improving technical and functional solutions. The specialist supports integrations, testing, documentation, ticket backlogs and legacy-system retirement while coordinating product teams, People staff and technology suppliers.

• Ensure deployed applications operate reliably and follow approved operational procedures
• Anticipate technical needs, diagnose problems and guide users on supported technologies
• Design application solutions and train support teams on their operation
• Maintain technical and functional documentation for assigned applications
• Resolve incidents and service requests within agreed service-level commitments
• Manage ticket backlogs and monitor product requests proactively
• Plan and execute system, integration and user-acceptance testing
• Support legacy-application retirement, data migration, archival and service transition

• Advanced university degree in information management, with a human-resources or IT-related field considered relevant
• Three to six years of overall professional experience
• Experience in coding and system configuration
• Experience in business analysis
• Experience configuring workflows, forms, business rules, roles and permissions
• Understanding of APIs, integrations, authentication mechanisms and data exchange
• Ability to analyse logs, troubleshoot technical issues and conduct root-cause analysis
• Fluency in English

• Open-ended contract at a 100% activity rate
• Expected start date is September 2026