Medical Assistant

Provides call-centre, reception and data-processing support for IOM’s Migration Health Assessment Centre in Harare, registering applicants, coordinating appointments and medical records, and maintaining accurate service, document and case-processing workflows.

• Provide migrants with information on health assessments and IOM services by phone
• Register applicants, schedule medical appointments and communicate messages to medical staff
• Maintain daily health-assessment statistics and support customer-satisfaction monitoring
• Process applicant biodata, identity checks, photographs and medical forms in IOM systems
• Receive, track and route examination forms and medical documents for quality checks
• Prepare, package and transmit medical files and correspondence to offices and partners
• Maintain records, payment-slip copies and administrative files for the health centre

• University degree with at least three years of relevant experience, or secondary school diploma with at least five years of relevant experience
• Fluency in English, oral and written
• Typing speed of at least 60 words per minute
• High computer literacy in Windows and Microsoft Office

• IT or data-entry certificate
• Knowledge of web page design
• Medical terminology knowledge
• Previous secretarial or archival experience
• Experience with NGOs or international organizations

• Medical Administration
• Data Entry
• Call Centre Operations
• Appointment Scheduling
• Records Management
• Customer Service
• Microsoft Office
• Medical Terminology

• Microsoft Office
• IOM database