Service Desk Intern

Provide first-level IT support to IATA users in Geneva and worldwide. The intern resolves hardware and software incidents, maintains workplace devices, logs and communicates service requests, escalates complex cases and updates peer-reviewed procedures with the global service-desk team.

Department: Global Service Desk

• Resolve first-level hardware and software incidents
• Maintain computers, printers and mobile devices
• Provide global service-desk coverage during business hours
• Log all incoming calls and service requests
• Communicate regularly with users on service delivery
• Escalate unresolved problems under established procedures
• Document and update support knowledge with the global team

• English communication ability
• Ability to provide first-level software and hardware support
• Ability to follow, maintain and improve documented support procedures

• Global service-desk internship