BIS Delivery Intern
Category | Grade:InternDeadline:18 Aug 2026Job ID:3682Posted on:28 Jul 2026
Overview
The BIS Delivery Intern supports IATA’s Business Intelligence Services team in Montreal with customer support and daily operations. The role triages queries, tracks incidents, coordinates user-access troubleshooting, tests product enhancements and bug fixes, validates data and dashboards, and prepares reports and presentations.
Department: Business Intelligence Services
Languages
Required: English
Minimum Experience
Not listed
Estimated Salary
Not available
Responsibilities
- Provide first- and second-level customer support for BIS users
- Triage and track incoming customer queries
- Create and maintain incident tickets
- Coordinate user-access troubleshooting with vendors and internal teams
- Test product enhancements and bug fixes
- Prepare reports, documents and presentations
Requirements
Not available
Skills
Customer supportIncident managementUser-access supportSoftware testingData validationDashboard testingProcess optimizationOperational coordination
Tools
SalesforceJira
Additional info
Not available