Programme Associate, Community Feedback Mechanism

Manages WFP Ukraine’s Community Feedback Mechanism to strengthen accountability to affected populations. The associate governs sensitive-case escalation and safeguarding, assures feedback-data quality, analyses trends, maintains dashboards and case systems, consults communities, improves procedures and trains staff and partners.

Department: Protection, Gender and Inclusion Unit

• Ensure feedback processes meet safeguarding, confidentiality and data-protection standards
• Escalate high-risk, sensitive and unresolved cases under approved procedures
• Analyse feedback trends, operational risks and programme-improvement opportunities
• Maintain dashboards, reports and feedback-management systems
• Clean, validate, categorise and analyse qualitative and quantitative feedback
• Assess channel accessibility, inclusiveness and user satisfaction
• Update community-feedback procedures and accountability action plans
• Train staff and partners on case management, referrals and service standards

• Secondary education with a related post-secondary certificate
• At least six years of relevant experience, or four years with a bachelor’s degree, or three years with a master’s degree
• Experience in community feedback, accountability to affected populations or protection in humanitarian settings
• Advanced Microsoft Excel and qualitative and quantitative data-analysis skills
• Fluency at level C in English and Ukrainian
• Ukrainian nationality or legal residence and work authorisation in Ukraine

• Twelve-month renewable service contract
• One remote-working day per week may be available within the duty station
• Open only to Ukrainian nationals or legal residents with a work permit
• Official closing time is 23:59 Kyiv time on 17 August 2026