Post-Distribution Monitoring Survey Support

Conducts remote post-distribution monitoring interviews with refugee and asylum-seeking households receiving UNHCR food or cash assistance in India. The volunteer obtains informed consent, records responses accurately, checks data quality and safeguards confidentiality while collecting feedback on assistance delivery.

• Participate in mandatory UNHCR briefings and interviewer training
• Explain the interview purpose and obtain informed consent from respondents
• Conduct telephone interviews with sampled food or cash-assistance recipients
• Verify the type, quantity, timing, accessibility and use of assistance
• Collect feedback on satisfaction, timeliness, adequacy and appropriateness
• Record responses accurately in designated digital data-collection tools
• Perform data-quality checks and submit completed questionnaires on time
• Maintain neutrality, confidentiality, safeguarding and data-protection standards

• Strong communication and interviewing skills, including neutral questioning, active listening and accurate recording
• Ability to engage respectfully and patiently with refugee and asylum-seeking communities
• Commitment to safeguarding, confidentiality, impartiality and ethical data collection

• University studies or a degree in social sciences, development studies, humanitarian studies, statistics or a related field
• Experience in surveys, assessments, community outreach, monitoring or humanitarian programmes
• Familiarity with KoboToolbox, ODK or another mobile data-collection platform

• Telephone Interviewing
• Informed Consent
• Survey Administration
• Digital Data Collection
• Data Quality Assurance
• Active Listening
• Neutral Questioning
• Safeguarding
• Confidentiality
• Community Engagement

• KoboToolbox
• ODK

• The assignment is fully remote and each online volunteer is expected to cover 65 households
• All respondent information must be handled under UNHCR data-protection requirements