Coordinator – Business Relationship Management

The UN Volunteer Coordinator leads ICT business relationship management for UNON in Nairobi. The role builds client relationships, promotes technology services, manages service catalogues, SLAs and KPIs, analyzes costs and feedback, supports change initiatives, and coordinates marketing, training and new-business activities.

Department: Information and Communications Technology Section

• Lead client outreach, marketing and ICT service promotion
• Assess client needs, feedback, service costs and improvement actions
• Develop ICT initiatives, service-level agreements and performance indicators
• Analyze KPI trends and prepare business reports and presentations
• Facilitate client workshops and change-management planning
• Coordinate service costing, budgets, funding and new-business activities

• Degree specialization in business administration, public administration, international relations, computer science or a related field
• At least five years of relevant IT experience in business management, product management, customer relationship management or a related field
• Experience building client relationships and presenting to diverse audiences
• Marketing, contract and service-level management and customer-support experience
• Knowledge of IT services, ITIL practices, Microsoft Office and business analytics
• Fluency in English

Not available