National Movement Operations Officer

Leads field support for IOM-assisted migrant and refugee movements in Kinshasa. The officer supervises teams, airport and transit services, transport, interpretation, vendors and assets; safeguards at-risk travellers; coordinates government counterparts; and assures movement data, incident reporting and service quality.

Department: Resettlement and Movement Management Division

• Supervise field support teams, schedules, training and performance
• Oversee airport arrival, departure, documentation and special assistance services
• Coordinate movement operations with immigration and interior ministry counterparts
• Manage transit facilities, transport providers, assets, vehicles and vendors
• Arrange interpretation and pre-departure counselling for travellers
• Ensure sensitive cases and unaccompanied minors receive policy-compliant support
• Implement PSEA awareness and training for staff and service providers
• Maintain quality checks, incident reports, statistics and movement records

• Master’s degree, or a university degree with two years of work experience
• Demonstrated proficiency with iGATOR, MiMOSA, SAR and Amadeus
• Strong spreadsheet and database skills
• Fluency in French and English

• Selection may be used for similar positions at other duty stations for 24 months