Customer Service Specialist

Delivers front-line service to airlines, travel and cargo agents and third parties across multiple channels, resolving enquiries and disputes, activating subscriptions, following overdue payments, maintaining customer records and supporting service recovery, continuity and round-the-clock emergency coverage.

Department: Customer Service Center

• Assist customers across multiple service channels
• Answer product and service questions and suggest relevant information
• Follow up pending and overdue customer payments
• Handle enquiries, requests and subscription activations
• Maintain accurate customer contact and document records in the CRM
• Identify and escalate service or process improvement opportunities
• Support customer recovery by explaining procedures and forwarding adjustments
• Participate in scheduled public-holiday, weekend and on-call emergency coverage

• Availability for scheduled public-holiday, weekend and on-call duties supporting IATA’s 24/7 emergency structure

• No fixed closing date was published; the deadline is an estimated 30-day refresh window
• The role participates in IATA’s 24/7 emergency structure outside regular business hours