Customer Service Specialist
Category | Grade:GeneralDeadline:4 Sep 2026Job ID:3688Posted on:8 Apr 2026
Overview
Provides front-line customer service from IATA’s Madrid service centre. The specialist answers product and subscription questions, follows up overdue payments, activates services, maintains CRM records, supports customer recovery and continuity processes, and identifies service improvements.
Department: Customer Service Center
Languages
Required: English
Minimum Experience
Not listed
Estimated Salary
Not available
Responsibilities
- Answer product, service and subscription enquiries
- Follow up pending and overdue payments
- Activate subscriptions and distribute communications
- Maintain customer records in the CRM
- Explain recovery procedures and escalate adjustments
- Track performance and support process-improvement projects
Requirements
Not available
Skills
Customer serviceAccount follow-upCustomer recoveryCRM data managementProcess improvementPerformance tracking
Tools
Customer relationship management system
Additional info
- Work arrangement: onsite.
- The official posting states duties but does not state education or experience requirements. English is recorded as the primary posting language.