CCC Officer

The Community Contact Centre (CCC) Officer serves as the primary front-line point of contact between callers and the ICRC in Ukraine, handling inquiries across English, Ukrainian and Russian. The role records and classifies caller data, routes complex queries for follow-up, and contributes to regular reporting.

Department: Community Contact Centre

• Receive calls and act as primary point of contact between callers and the ICRC
• Conduct frontline communications and process incoming data across English, Ukrainian and Russian
• Distinguish between queries handled directly and those requiring routing
• Record and classify caller details in data management tools
• Compile, organize and analyze data to contribute to regular reports
• Implement survey and verification requests from other departments

• Ukrainian citizenship or permanent residence permit in Ukraine
• Full professional fluency in Ukrainian, working proficiency in English and Russian
• Professional degree or equivalent
• Two years of experience as a call operator or in roles engaging with vulnerable populations

• Employment contract per Ukrainian labor law with flexible working arrangements
• Competitive salary between 42,000 and 62,000 UAH gross
• Office located in city center