Asistente de Tecnología de la Información

Provides frontline technology support to WFP operations by resolving user queries, maintaining end-user equipment, installing network and telecommunications infrastructure, training staff, documenting services and keeping technology asset records accurate.

Department: Information Technology

• Resolve user technology queries independently and escalate issues when necessary
• Repair, configure and store end-user equipment so staff have reliable technology
• Install, commission and maintain network infrastructure and telecommunications equipment
• Train end users to use standard technology and systems effectively
• Support implementation of new technology solutions for WFP operations
• Recommend improvements to information-technology methods, processes and services
• Prepare technical and end-user documentation for technology products and services
• Maintain an accurate technology-asset database for inventory control

• Academic background in systems engineering, information technology or a related field
• Three years of progressive experience in technology, information technology or related functions
• Experience providing end-user support and administering computer hardware
• Knowledge of structured cabling, data networks and Wi-Fi
• Experience with administrative processes

• Monthly volunteer allowance of BOB 7,403, USD 350 entry bonus and BOB 822 exit allowance for each month served
• Volunteer assignment via UNV for 148 days