Visa Services Assistant

The Visa Services Assistant will help applicants submit Korean visa applications and retrieve passports at IOM’s Ulaanbaatar centre. The role verifies identities and documents, enters case data, reconciles fees, tracks passports securely and provides accurate multilingual customer service.

Department: Korea Visa Application Centre

• Guide applicants through Korean visa requirements, forms and document checklists
• Verify applicant identities and check applications and supporting documents for completeness
• Enter application data and manage records in IOM and Korean visa systems
• Reconcile fees and invoices and maintain secure custody of cash and documents
• Coordinate secure passport and application transfers with the courier service
• Prepare operational reports and escalate service, security or system issues

• University degree in business administration, client services, social science or a related field with two years of experience, or high school completion with four years
• Experience in migrant programmes or visa services
• Customer service experience
• Working capability in the primary posting language

• Special short-term graded appointment for up to nine months
• Primary posting language stored because no vacancy-specific language condition is stated